Refund Policy
At Affinity Wood, our furniture is carefully crafted and many of our products are made to order or customized according to the customer’s specific requirements. Because materials, labor, and production resources are committed specifically to each order, we generally do not offer refunds once an order has been confirmed or production has started.
1. No Refunds for Change of Mind
Refunds are generally not available if a customer changes their mind after placing an order, including requests based on personal preference, style, color, design, or other reasons that are not related to a verified manufacturing issue or significant damage.
2. Customized & Made-to-Order Furniture
Customized and made-to-order furniture is produced specifically according to the customer’s selected measurements, design, materials, colors, and other specifications.
Because these products are created specifically for the customer, orders cannot normally be refunded once production has started.
3. Incorrect Measurements or Information
Affinity Wood is not responsible for refund requests resulting from incorrect measurements, inaccurate delivery information, incorrect specifications, or other information provided by the customer.
Customers are responsible for reviewing and confirming all order details before production begins.
4. Damaged or Defective Furniture
If furniture arrives with significant transit damage or has a verified manufacturing issue, customers should contact Affinity Wood as soon as possible and provide photographs, videos, or other relevant evidence.
If the issue is verified, Affinity Wood may, at its discretion, provide an appropriate solution such as:
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Repair of the affected item
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Replacement of an affected part
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Replacement of the product
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Another suitable resolution agreed with the customer
A refund is not automatically provided for verified damage or manufacturing issues.
5. Order Cancellation
Once production has started, customized orders generally cannot be cancelled.
If a cancellation is accepted before production or dispatch, a 25% processing fee may apply to cover materials, preparation, labor, administrative, and production-related costs.
6. Natural Variations
Slight variations in wood grain, texture, color, fabric shade, finish, and minor measurement differences are natural characteristics of handcrafted furniture.
Such variations are generally not considered defects and do not qualify for a refund.
7. Refund Exceptions
In exceptional circumstances, Affinity Wood may consider a refund where required by applicable law or where Affinity Wood determines that a refund is an appropriate resolution.
Any approved refund will be processed according to the applicable circumstances and payment method.
8. Contact Us
If you have any questions about our Refund Policy or an issue with your order, please contact Affinity Wood through the official contact details provided on our website.
By placing an order with Affinity Wood, you acknowledge that you have read and accepted this Refund Policy.
