Shipping Policy

At Affinity Wood, every piece of furniture is carefully crafted, inspected, and prepared before dispatch. As many of our products are handcrafted and made to order, delivery times may vary depending on the design and order requirements.

1. Delivery Time

Our standard production and delivery timeframe is approximately 2 to 3 working weeks.

This timeframe is an estimate and not a guaranteed delivery date. Custom or highly personalized orders may require additional time due to their specific production requirements.

If your order requires significantly more time than initially expected, we will communicate the updated estimated timeframe where reasonably possible.

2. Shipping & Delivery Delays

Once an order has been dispatched, it may be handled by an independent courier or logistics provider.

Delivery may occasionally be delayed because of circumstances beyond our reasonable control, including traffic, weather, courier delays, strikes, public holidays, road conditions, or other unforeseen events.

Affinity Wood is not responsible for delays caused by external circumstances. However, we will make reasonable efforts to assist customers in tracking and resolving delivery issues.

A delivery delay does not automatically qualify a customized or made-to-order order for cancellation or refund, except where required by applicable law or otherwise agreed by Affinity Wood.

3. Handcrafted Furniture & Natural Variations

Our furniture is handcrafted, and slight differences in wood grain, texture, color, fabric shade, and finish are natural characteristics of handmade furniture.

Minor measurement variations may also occur during the manufacturing process.

These natural and minor variations are not normally considered defects.

4. Delivery Damage

We take reasonable care to securely package furniture before dispatch.

Customers should inspect the package and furniture as soon as possible after delivery.

If significant damage is discovered, please contact Affinity Wood within 48 hours of delivery and provide photographs and any available unboxing evidence.

For major transit-damage claims, a continuous unboxing video showing the package, shipping label, and condition of the furniture during opening may be required to properly assess the claim.

5. Resolution of Verified Damage

If significant transit damage is verified, Affinity Wood may offer an appropriate solution depending on the circumstances, which may include repair, replacement of the affected part, or replacement of the product.

The appropriate resolution will depend on the nature and extent of the damage.

6. Customer Responsibility

Customers are responsible for providing an accurate delivery address, phone number, and other necessary delivery information.

If delivery cannot be completed because of an incorrect address, unavailable recipient, or circumstances caused by the customer, additional delivery or re-shipping charges may apply.

Customers should also ensure that the furniture can physically access the intended location through doors, stairways, elevators, corridors, and other access points.

7. Contact Us

For questions regarding your order or delivery, please contact Affinity Wood through the official contact details provided on our website.